Public Works & GIS Intern w/ City of Wilsonville (OR)

https://www.governmentjobs.com/careers/wilsonville/jobs/3008214/public-works-gis-intern

Position Overview
The City of Wilsonville Public Works (PW) department is seeking interns for temporary employment. The Public Works & GIS interns will work as a multi-person team responsible for updating the street tree inventory for the City.

The candidates will be responsible for gathering field based data of the City's street trees.  The inventory will be performed using GIS and Cartegraph, the City's enterprise asset management system.
 
In this position, the candidates will have the opportunity to work closely with the City's GIS Manager as well staff in the Public Works, Natural Resources, and Planning departments.  The candidate will help to develop the work plan and daily schedule that best meets the goals for the project.

Responsibilities
Customer Service Standards for Employees
These standards are to ensure the organization is focused on providing high quality service
to the public and other employees. Employees are expected to meet these standards as
part of their job responsibilities.

Communication

• Acknowledge customers when they enter a city facility by greeting them with a smile and positive tone of voice whether in person, on the phone or in email.
• Gather necessary information to assist the customer. Where possible, handle issues/questions/requests without transferring customer to someone else.
• Seek out answers to questions first; if unsuccessful provide name/contact information of someone who can assist. 
• Listen, understand, and clarify to gain in depth understanding of the needs to ensure they are being met.
• Address difficult or contentious issues in a constructive manner.
• Be positive and enthusiastic when speaking with customers.

Respect

• Be courteous and polite.
• Treat customers with dignity and respect.
• Understand customer's expectations and treat them as a priority.
• Actively listen and give customer undivided attention.
• Appreciate differing perspectives, opinions, and needs.
• Demonstrate integrity and build trust through credibility, reliability, commitment, and ethical behavior.

Responsiveness

• Provide prompt and reliable service.
• Respond to phone/email as soon as possible.
• Follow through in a timely manner on commitments made to customers and provide estimated timeline for completion.
• Change voicemail and email when out of office/unavailable and provide alternate contact person for customers.
• Demonstrate a "can-do" approach.
• Exhibit problem-solving skills leading to sound judgment and quality decisions.

Qualifications
Candidates should have experience using GIS in a municipal IS/IT environment.  Knowledge of Urban Forestry is ideal and candidates with an academic or professional background in the natural sciences preferred.

Additional Information
The Public Works & GIS Intern program is scheduled to run for approximately 24 weeks. Office hours are Monday through Friday, 8 a.m. to 5 p.m. and the candidates may have the opportunity to work a flexible schedule.
 
Relocation assistance is not available for this position.  Preference will be given to candidates who will be local for the duration of the internship.

Please include a cover letter and resume when completing your application.​