Technical Support Rep w/ Pix4D (San Francisco, CA)

Technical Support Representative
Pix4D
San Francisco, CA
https://workable.com/j/38AE66DB12
 
Job description
We are looking for talented Technical Support Specialists to join our growing team in San Francisco. Pix4D develops drone photogrammetry software and products that enable professionals around the world to process, visualize, assess and edit their own maps and 3D models.
 
Your objective will be to become an expert on and provide technical/customer support for Pix4D software. You will have the opportunity to solve drone-mapping related issues for a wide variety of professional customers. The ideal candidate has a solid scientific background, excellent communication and people skills, and a desire to evolve in a fast growing technology company.
 
RESPONSIBILITIES
 

• Master Pix4D software and stay up to date on improvements
• Provide client support and resolve technical issues (via a ticketing system and phone)
• Write, update, and manage articles for Pix4D's Knowledge Base
• Prepare training and support material for customers (manuals, video tutorials, articles, use cases, etc.)
• Improve customer experience
• Interact closely with Swiss counterparts
• Travel to Switzerland, North, and South America as needed

Desired Skills and Experience:
 

• Bachelor's or master's degree in Geography, GIS, Geomatics, Remote Sensing, or similar
• Knowledge of GIS, geomatics, environmental science, geospatial, and drones
• Empathy for customers and their concerns
• Independent and well-organized team member
• Fluent in technical Spanish
• US Citizen
• Familiarity with Linux, HTML, CSS, Javascript, and Zendesk API is a plus
• Part 107 certification is a plus
• ASPRS certification is a plus
• In-office position located in San Francisco

 
Benefits:
 
A company that faces problems together and values people first and foremost when achieving goals
 
Highly collaborative structure maximizes each person's expertise and creativity
 
Active work culture and support system